Warranty Repair
MicroStrain by HBK warrants its products to be free from defective material and workmanship for a period of one (1) year from the original date of purchase. MicroStrain by HBK agrees to repair or replace, at its sole discretion, a defective product if returned to MicroStrain by HBK within the warranty period and accompanied by proof of purchase. This warranty does not extend to any MicroStrain by HBK products which have been subject to misuse, alteration, neglect, accident, incorrect wiring, mis-programming or to use in violation of operating instructions furnished by us, nor extend to any units altered or repaired for warranty defect by anyone other than MicroStrain by HBK. This warranty does not cover any incidental or consequential damages and is in lieu of all other warranties expressed or implied and no representative or person is authorized to assume for us any other liability in connection with the sale of our products. Some states do not allow limitations on how long an implied warranty lasts, and/or the exclusion or limitation of incidental or consequential damages so the above limitations and exclusions may not apply to the original customer.
Non-Warranty Repair
All non-warranty repairs/replacements will receive a minimum charge. If the repair/replacement charge exceeds the minimum, MicroStrain by HBK will contact the customer for approval to proceed beyond the minimum with the repair/replacement.
General Instructions
In order to return any MicroStrain by HBK product, a Return Merchandise Authorization request (RMA) is needed. If shipping any equipment that is battery powered, batteries must be installed in the unit(s). DO NOT ship loose or bagged batteries. To request an RMA, Contact MicroStrain. Include the MicroStrain by HBK model number and serial number as well as your name, organization, shipping address, telephone number and email in your request. Normal turn-around for RMA items is 14 days from receipt of item by MicroStrain by HBK.
Terms and Conditions
Please click here to read MicroStrain by HBK's complete Terms and Conditions of Sale.
Trial System
To enable customers to try our products risk free, MicroStrain by HBK offers a 30 day return on the purchase of a starter kit. In order to take advantage of this offer, a purchase order or payment for the starter kit is required when the order is placed. If the product is not suited to the application, the product may be returned within 30 days from the date of receipt for a full refund (excluding shipping and handling), as long as the product is unaltered or undamaged. Items can only be returned after MicroStrain by HBK has issued an RMA. Items must be packed to withstand shipping and returned freight pre-paid. MicroStrain will inspect the items returned and issue a refund or credit once the items have been examined and are deemed to be unaltered or undamaged. Non-standard or custom products may only be returned with MicroStrain's approval and a re-stocking penalty may be assessed. A 30 Day Return must be initiated by receiving an RMA from MicroStrain by HBK.
